Monday, April 13, 2009

Corporate Blogging: Real Monetary Value?

Blogging is the new black, the New Media (replacing the old guard, newspapers), and now so mainstream that I've begun to do it. The Four Horsemen of the Apocalypse must be right around the corner!

Is there more than mere vanity involved here? Is there a value proposition with real *value* in it, other than leveraging this as an electronic soapbox in the village square? Are people other than editorial writers able to use this media to generate earnings? Do editorial writers even make money through this media?

I took a look around to see which companies were using blogs with some fanfare. This article celebrates "great" company blogs. And some of these are pretty slick, from a design perspective. They're visually appealing. But is their content compelling? Does it push a consumer to make an actual purchase? I'm skeptical. Another article touts 9 blogs that are fun to read. Okaayyy. I've never heard of any of these companies; when I check, they're pretty small. Are blogs only for the small-mid sized companies?

Socialtext has a handy list of Fortune 500 companies with blogs here. I don't think that Wal-Mart's primary demographic are big into reading blog postings; maybe they're trying to broaden their customer base. For them, perhaps it is a PR play--they don't *need* the blog to generate sales. Best Buy is working the support angle in their blog; again, the play seems to be customer loyalty. Boeing & GM seem to target people who love the industry, as a way to stay informed about news, new products, etc. That, too, is fine.

But what about providing any of the things John Caples suggested in "How to Make Your Advertising Make Money?"
  • These blogs can get attention--to those who know they are there. In that respect, the audience is self-selecting.
  • Holding attention works along the same lines.
  • Creating desire? Travel blogs do a good job of this, b/c their pictures reach viewers. Financial blogs? I just can't get excited about checking/savings accounts, or even Roth IRAs. Even if Sheryl Crow wrote a song about them and sang it personally to me. Well, that'd work quite well, actually.
  • Making it believeable/a bargain. I can easily research whether it is a bargain, and after a while, build trust (or not) of the blog/blogger. Again, though, it is self-selecting. And I have yet to see a firm's blog discuss a competitor's products.
  • Make it easy to buy. Blogs work well here: easy links to merchandise are a sure gig. Here, self-selection is an advantage: these are a pre-qualified group of potential customers.
  • Give a reason to buy now. The urgency is hard to put in a blog. Time-sensitive deals are lost if viewers don't see the offer prior to expiry.
I think blogs are fine and well for purposes of competitive parity, PR spin, and some element of "geek appeal". I have not seen compelling evidence that they drive more than occasional purchases. As long as we have that expectation, blogs are fine for what they are. Let's not expect that they're a meaningful part of the business plan for a business not fresh out of someone's garage or basement.

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